Support centre
The fastest support route depends on whether your question concerns PassportPicks or a booking completed with a travel provider.
Check your confirmation email to identify the airline, accommodation platform, rental company, activities provider or booking agent that accepted payment and issued the reservation.
Contact that provider directly for changes, cancellations, refunds, check-in details and urgent booking assistance.
Search your inbox and spam folder for the provider name, destination, passenger name or card-payment date. Check the merchant description on your payment statement if the provider is unclear.
Contact PassportPicks when a page is broken, a link appears misleading, a search handoff fails or content needs correction. Include the page URL, device, browser and a brief description of what happened.
For same-day disruption, contact the operating airline, hotel, rental desk or activity provider first. PassportPicks cannot change a third-party reservation or authorise a refund on the provider’s behalf.
Keep your booking reference, traveller name, travel date, provider name and supporting screenshots ready. Never publish card numbers, passwords or complete identity-document details in a support message.
Frequently asked questions
No. Contact the company identified on your booking confirmation.
The provider that processed payment normally determines refund eligibility and issues approved refunds.
PassportPicks can help with its own website experience, links, content and general platform questions.
